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What are your cancelation policies?No penalties if you cancel or make any changes 11 days before your check-in date. One day penalty if you cancel 10 -1 days before your check-in date. Full lodging penalty if you cancel on the same day of ckeck-in or for a no show.
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Do you allow children?We wellcome children of all ages.
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What ID do I need to show at check-in?All foreign guest will be asked to show their passports. For Mexican guests, we require any kind of valid, official ID.
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When are check-in and check-out times?Check-in is at 3 PM and check-out is at noon.
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Do you allow smoking on property?We provide a smoke-free establishment including in our suites, common areas, terraces and patio (including vape devices). Any type of violation of this policy will be subject to a mandatory cleaning penalty of $150 USD without exception.
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Do you have onsite parking?We do not have parking, but there are free parking options near the property.
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Are pets allowed?No, pet are not allowed. Troca our owners dog might be around some days, she is a very well manered Australian Shepherd.
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What are your cancellation policies for Buyouts?-No penalties if you cancel or make any change, 20 days prior to the date of your check-in. -1 day penalty if you cancel 19 days prior, or less, to the date of your check-in. - Full lodging penalty for a no-show on date of your check-in or if you cancel the same day of the arrival.
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Do you offer transportation service from the airport?We work with a company make this easy for you. Please ask at time of reservation.
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When do you charge the amount for my stay?All normal bookings are billed at check in. Non-refundable rates are charged at the time of booking. The first night will be charged in full 48 hours prior to check in.
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