Question 1

What are your cancelation policies?

Accepted Answer

No penalties if you cancel or make any changes 11 days before your check-in date.    One day penalty if you cancel 10 -1 days before your check-in date.    Full lodging penalty if  you cancel on the same day of ckeck-in or for a no show.

Question 2

Do you allow children?

Accepted Answer

We wellcome children of all ages.

Question 3

What ID do I need to show at check-in?

Accepted Answer

All foreign guest will be asked to show their passports. For Mexican guests, we require any kind of valid, official ID.

Question 4

When are check-in and check-out times?

Accepted Answer

Check-in is at 3 PM and check-out is at noon.

Question 5

Do you allow smoking on property?

Accepted Answer

We provide a smoke-free establishment including in our suites, common areas, terraces and patio (including vape devices). Any type of violation of this policy will be subject to a mandatory cleaning penalty of $150 USD without exception.

Question 6

Do you have onsite parking?

Accepted Answer

We do not have parking, but there are free parking options near the property.

Question 7

Are pets allowed?

Accepted Answer

No, pet are not allowed.  Troca our owners dog might be around some days, she is a very well manered Australian Shepherd.

Question 8

What are your cancellation policies for Buyouts?

Accepted Answer

-No penalties if you cancel or make any change, 20 days prior to the date of your check-in. -1 day penalty if you cancel 19 days prior, or less, to the date of your check-in. - Full lodging penalty for a no-show on date of your check-in or if you cancel the same day of the arrival.

Question 9

Do you offer transportation service from the airport?

Accepted Answer

We work with a company make this easy for you. Please ask at time of reservation.

Question 10

When do you charge the amount for my stay?

Accepted Answer

All normal bookings are billed at check in.  Non-refundable rates are charged at the time of booking.  The first night will be charged in full 48 hours prior to check in.